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Never Knowingly Ship A Bad Product


It’s bad enough to ship a bad product, it’s even worse to do it knowingly. Anyone who’s been around long enough knows that when you brush something off like this figuring Service or Warranty will take care of it, it will always come back to haunt you ten fold. I can remember a time where I worked for a company that made panels for walk-in coolers and freezers. We knowingly shipped a bowed panel overseas so we could meet our month end numbers. It got caught on the Sunday before the warehouse was to open. We had to rush and bring in people on over time to build a new panel plus we had to charter a plane to run over one panel to Europe. A panel that cost us $150 ended up costing $17500.


The guidelines here are pretty straightforward. Always, always, always, take the extra moment to make things right. The customer will always support you in this. They don’t want the bad product and you and I wouldn’t want it shipped to us either.


When we run across a bad product being shipped, we need to be proactive about fixing the problem. We should tell the customer “Here’s what we’re going to do.” And then go out and do it.



Presented By

Chuck Nemer

CSCP, CPIM, CLTD, CHSCA, CSSC, CPIA

One of the world's best trainers, mentor and supply chain coach

A successful career in supply chain necessitates a never-ending thirst for knowledge and the most up-to-date supply chain skills and knowledge. Even though continuing education and certification programs can take time and money, they help get your specialized knowledge or skills recognized.

https://www.vcare.international/certifications


When professionals have training that other professionals lack, it distinguishes them and sets them apart from the crowd. Certification and master classes show that the professionals are committed to learning, excelling, and using best practices.

https://www.vcare.international/mmc



Featured Certification Programs

Certified Stores and Stock Controller (CSSC)

Certified Production and Inventory Analyst (CPIA)


Featured Mini-Master Classes


Advanced

Mini-Master and Master Class

Supply Chain Sustainability with Circularity to Drive Profitability

Circularity is a methodology to reduce risk by eliminating waste and pollution in your supply chain. Circularity is above lean, superefficient supply chains by removing unnecessary inputs to the products and services.....

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Advanced

Mini-Master and Master Class

Implementing 3PL and 4PL Strategies in the Value Chain

In an increasingly challenging overall market situation, it is difficult for any organization to anticipate and accommodate all internal expertise. Outsourcing logistics allows an organization to concentrate on its .....

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4.5 Star Rating ! Love It

Advanced

Mini-Master and Master Class

Collaboration among Sustainability, Procurement and Supply Chain

Sustainable procurement is the practice of making buying decisions that meet an organization's needs for goods and services in a way that is good for both the organization and society as a whole, minimizing its impact on the .....

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5 Star Rating ! Fantastic

Foundational

Mini-Master and Master Class

Supply Chain Framework and Strategy

It's no secret that the field of supply chain management is thriving. Businesses all around the world have changed their strategies and, more crucially, globalization and competition have forced businesses to rethink how they operate .....

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4 Star Rating ! Great

Intermediate

Certification Program

(CSSC) Certified Stores and Stock Controller

CSSC certification is designed to increase knowledge of the role of the store and warehouse, the functions of the store and warehouse personnel, how stock is managed and moved into through and out .....

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5 Star Rating ! Fantastic

Intermediate

Certification Program

(CPIA) Certified Production and Inventory Analyst

CPIA program is designed to increase your knowledge of a business environment and in particular the role manufacturing plays in business. The program will provide insights into the many opportunities that exist .....

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4.5 Star Rating ! Love It

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