It’s bad enough to ship a bad product, it’s even worse to do it knowingly. Anyone who’s been around long enough knows that when you brush something off like this figuring Service or Warranty will take care of it, it will always come back to haunt you ten fold. I can remember a time where I worked for a company that made panels for walk-in coolers and freezers. We knowingly shipped a bowed panel overseas so we could meet our month end numbers. It got caught on the Sunday before the warehouse was to open. We had to rush and bring in people on over time to build a new panel plus we had to charter a plane to run over one panel to Europe. A panel that cost us $150 ended up costing $17500.
The guidelines here are pretty straightforward. Always, always, always, take the extra moment to make things right. The customer will always support you in this. They don’t want the bad product and you and I wouldn’t want it shipped to us either.
When we run across a bad product being shipped, we need to be proactive about fixing the problem. We should tell the customer “Here’s what we’re going to do.” And then go out and do it.
Presented By
Chuck Nemer
CSCP, CPIM, CLTD, CHSCA, CSSC, CPIA
One of the world's best trainers, mentor and supply chain coach
A successful career in supply chain necessitates a never-ending thirst for knowledge and the most up-to-date supply chain skills and knowledge. Even though continuing education and certification programs can take time and money, they help get your specialized knowledge or skills recognized.
When professionals have training that other professionals lack, it distinguishes them and sets them apart from the crowd. Certification and master classes show that the professionals are committed to learning, excelling, and using best practices.
Featured Certification Programs
Certified Stores and Stock Controller (CSSC)
Certified Production and Inventory Analyst (CPIA)
Featured Mini-Master Classes
Supply Chain Framework and Strategy
Collaboration among Sustainability, Procurement and Supply Chain
Implementing 3PL and 4PL Strategies in the Value Chain
Supply Chain Sustainability with Circularity to Drive Profitability
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