World First Authentic Practical Oriented Approach Certification Program

CSSC certification is designed to increase knowledge of the role of the store and warehouse, the functions of the store and warehouse personnel, how stock is managed and moved into through and out of the warehouse either to an internal customer or an external customer.

WHY GAIN CSSC DESIGNATION ?

INTRODUCTION TO STORES & STOCK CONTROL

• Warehousing and Supply Chain Management

• Roles, Responsibilities, and Relationships

• Customer Service

LEARNING OUTCOMES

• List and describe the objectives of store operations; name the different types of warehouses;

• Name and explain the areas of responsibility assigned to a store;

• Describe the components of a warehouse management system and the operation of a warehouse management system [WMS].

• Describe a range of leadership styles: identify applications for each

• Name and describe the principle duties of each job function in the store;

• Distinguish between a policy and a procedure; give examples of each in a store;

• Discuss the importance of providing a satisfactory level of customer service to both internal and external customers;​

MODULE 02

STORE SAFETY & SECURITY

• Risk and Safety Management

• Warehouse Safety and PPE

• Emergency Situations and Precautions

LEARNING OUTCOMES

• Explain what a risk is; describe how risks can be identified and properly managed;

• Give a brief description of the Occupational Health and Safety Act as it applies to the operation of store activities;

• Identify areas in a warehouse where the potential for theft is evident; outline the actions to minimize those risks;

• Identify several potential accident situations; suggest ways to prevent their occurrence;

• Name the various categories of PPE (personal protective equipment); give examples of the application of each

• Discuss the roles and responsibilities of each role player in the event of an emergency;

• Explain the importance of maintaining discipline and clear-headedness during an emergency situation.

MODULE 03

STORE OPERATIONS

• Stores Layout

• Stores Productivity and Continuous Improvement

• Materials Handling and Storage Equipment

• Transportation

LEARNING OUTCOMES

• Explain the importance of allocating enough space for both the present and future needs to each warehousing activity;

• Explain the need to integrate the materials handling system into the store layout;

• Compare and contrast the various storage methods; give practical examples of the application of each;

• Define the term productivity; give examples of how productivity in the store can be increased;

• Describe the role of ergonomics in improving productivity;

• Name the classes of function-oriented materials handling systems; suggest an application for each;

• Compare and contrast the categories of materials transport systems; give an example from each category

MODULE 04

STOCK IDENTIFICATION & STOCK CONTROL

• Classifying and Coding Stock

• Stock taking and Stock Audits

LEARNING OUTCOMES

• Name the primary purpose of classifying and coding stock in both a manufacturing and distribution environment;

• Compare and contrast bar-coding technology with the use of radio frequency [RFID] identification technology;

• Give the advantages and disadvantages of a range of automated data collection techniques;

• Give the primary purpose of taking stock and reconciling the actual count with the book count;

• Explain how the ABC principle can be utilized in determining the frequency by which an item is counted;

• List the key steps to a stock reduction program; highlight the significance of each step.

MODULE 05

STOCK MOVEMENT

• Inbound Logistics

• Stock Issues

• Stock Returns

• Reverse Logistics

• Distribution Management

LEARNING OUTCOMES

• With the aid of a flow diagram, describe each step in the receiving process;

• Explain the need to identify all incoming goods prior to them being placed into storage.

• With the aid of a flow diagram, explain each step in the issuing process;

• Name the types of issues; explain where each would be appropriate;

• Explain the various ways in which picking can be carried out; give the advantages of each method;

• Explain the importance of reverse logistics both from an economic and an environmental perspective;

• With the use of examples, differentiate between the different types of recovery options.

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